Product: F5 BIG-IP Management Pack
Issue: F5 BIG-IP unavailable for monitoring from time to time after BIG-IP Updates
Cutomers are observing an issue wih token authentication on BigIPs, after updating BigIP devices.
By investigating we discovered the issue is due to an update for BIG-IP devices
Versions with issues (current list):
F5 changed the response type of an expired token. F5 MP will be updated in next releases to mitigate this unannounced changes.
The solution here is to change token-based authentication to basic authentication.
Installation and configuration steps:
- Go to the Management Server with "HYCU SCOM Data Collector for F5 BIG-IP" service installed
- In Registry editor search for: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Comtrade\BIG-IP MP
- Set the registry key ForceBasicAuthentication to 1
- Restart "HYCU SCOM Data Collector for F5 BIG-IP" service .
NOTE: These steps need to be done on ALL servers with "HYCU SCOM Data Collector for F5 BIG-IP" service installed.